careers

BE A CAMPLIFER!

Who You Are

Your friends describe you as a “go getter”. You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and that our customers come first.

Who We Are

As outdoor enthusiasts, camping is an essential part of our recreation with friends and family. However, we realized that booking a campsite wasn’t nearly as easy as booking a hotel stay. Why couldn’t it be that easy to reserve time in nature? So in 2006 we set out on a new adventure—make a simple and intuitive way to book a campsite on the interweb. Since then, we’ve become one of the fastest growing (adding new customers all the time), industry-leading, cloud-based campground management and online reservation software companies.

We’re an intentionally small team based in Mount Juliet, TN and we take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff”. We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do or Do Not. There is no try!”

Want to be a CampLifer? Fantastic!

We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:

✓     A fully remote position (even pre-pandemic!)

✓     Competitive paid time off plan, including holidays and your birthday

✓     Health, life, dental, vision, and disability insurance

If this sounds like the type of position that pumps you up (or at least makes you smile) please send a resume and cover letter to jobs@CampLife.com.

When you send those two items, tell us a bit about yourself:

1. What was the last book you read and how did it impact you?
2. How would you define an excellent team player?
3. How have you served others in the past 12 months?

We hope to hear from you soon!

Open Positions

Attentive Onboarding Coordinator
Engaging Human Resources and Executive Assistant
Customer Support – Accounting Coach
Inventive Developer I

Job Title: Attentive Onboarding Coordinator

Pay Type: $15 – $19 per hour

Posting Date: March 2, 2022

Location: Virtual / Work from home

Besides making incredible software that helps park operators live their BEST lives, we are committed to creating dependable relationships with our customers and each other.  As an Onboarding Coach, your primary role is to support customers in the transition and adoption of our software for use at their campgrounds.  You’d serve as the park’s personal coach, guiding customers to the most efficient and effective implementation solutions that best meet their needs.  While the work is performed remotely, you may need to travel from time-to-time to attend CampLife meetings and events at various locations around the country.

Necessary Qualifications for the Job

• High school diploma or equivalent
• A minimum of 2 years of applicable customer service experience
• Working knowledge of computer systems, software and applications, and the Internet in general
• Working knowledge of Excel and other Office 365 products
• Knowledge of or background in accounting preferred

Fitting into the Culture

Customer Focus

• Set clear expectations with new customers and deliver on those expectations.
• Create dependable relationships with customers.
• Willingness to understand customer challenges and dedication to creatively solving them.

Humility

• Demonstrates a fundamental respect for others.
• Willing to share and learn together.

Teamwork

• Interest in building and maintaining a strong rapport with team members.

Communication

• Ability to listen, speak, write, and communicate well in English.
• Comfortable thinking, talking, and typing all at once.

Problem Solving

• Listen carefully to understand questions and concerns.
• Diagnose and quickly find resolutions to problems.

Technical Knowledge

• Well-organized and pays attention to detail.
• Genuine interest in learning about computer programs and software applications.
• Comfortable explaining and teaching computer-related tasks to non-technical individuals.

Drive for Results

• Ability to quickly gather pertinent details and learn on the job.
• Take initiative to complete work independently.
• Capable of working on multiple tasks simultaneously.
• Conduct and coordinate park implementations to meet targeted go-live dates.

Day-to-day Work Expectations

Develop and Manage Go-Live Plans for New Parks

• Develop detailed project plans for new customers as assigned. Identify all key steps, deliverables, and milestones in collaboration with the Team Lead and other CampLife teams.
• Establish sound working relationships with assigned parks. Set clear expectations and deliverables with park representatives and communicate this information to participating CampLife team members.
• Track project progress and provide regular updates to the Onboarding Team Lead and CampLife leadership.

Coordinate and Conduct Go-Live Preparation for New Parks

• Gather all necessary data to setup new parks within Hub. Listen to customers to guide the customer to implementation solutions that best meet their needs.
• Provide the most efficient, effective solutions possible within CampLife environment that minimizes the level of work needed to work within the system by the customer.
• Conduct detailed work to set up new parks in CampLife systems in collaboration with customers and team members, including:
  • creating park sites and coordinating the development of park maps
  • defining campground rates and rental rules/procedures
  • customize park branding
  • configuring park accounting and credit card processing
  • coordinate the import of guest and reservation data from pre-existing systems
• Test deployments to ensure customer requirements have been met. Ensure that all imported data is accurate and functional, when applicable.
• Train customers on CampLife systems throughout the onboarding process. Host formal training as requested by customers.

Complete New Park Go-Live

• Demonstrate final system functionality. Finalize and approve go-live with customers.
• Deploy parks on target go-live dates. Troubleshoot issues identified by customers and campers during the go-live process.  Reach out to appropriate teams for assistance as needed.
• Complete project materials and provide appropriate systems documentation to the customer. Encourage customers to obtain further training to address any remaining knowledge gaps.
• Coordinate a smooth hand-off of completed projects to the Customer Success team.

Process Improvement

• Collaborate with the Onboarding Team Lead to help improve the onboarding experience.
• Suggest and make improvements in a streamlined and documented way.
• Work with team members to build efficiency into the various parts of the onboarding process.

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Job Title: Engaging Human Resources and Executive Assistant

Pay Type: $18 – $24 per hour

Posting Date: July 11, 2022

Location: Virtual / Work from home

Besides making incredible software that helps park operators live their BEST lives, we are committed to creating dependable relationships with our customers and each other. We’re growing rapidly, and we know it requires communication and attention to detail to maintain the relationships we’ve formed. We want our customers to experience the same pleasant, personal interaction with our team that they provide to their guests—and you can help us by handling the behind-the-scenes details to make our passionate team even better.

As our HR/Executive Assistant you’ll help keep us proactive and organized by efficiently handling administrative tasks in a wide range of areas from scheduling cost-conscious travel and meeting arrangements, to determining gaps in resources (and helping recruit, vet, and hire new talent). You’ll spend your time supporting our fantastic team members in each stage of their CampLife journey—onboarding, helping them navigate their benefits, and communicating company policies. You’ll be there to help with the big and little things that take organizational skills, logistical prowess, and good ol’ fashioned dependability. You’re a good listener who’s comfortable balancing overall business goals with team members’ needs and concerns. You’ll use good judgement about when to share important information and when to keep something confidential. You love working with teams and equipping people with the right tools to get stuff done. You’re a forward thinker who likes solving puzzles and finding creative, efficient solutions.

While the work is performed remotely, you may need to travel from time-to-time to attend CampLife meetings and events at various locations around the country.

Necessary Qualifications for the Job

• High school diploma or equivalent
• Previous experience performing data entry and providing administrative support
• Working knowledge of computer systems, software and applications, and the Internet in general
• Experience in human resources or a bachelor’s degree in HR preferred
• Experience administering or processing payroll preferred

Fitting into the Culture

Customer Focus

• Interested in fully resolving questions and issues.
• Develops positive working relationships and a strong rapport with team members and customers.

Humility

• Demonstrates a fundamental respect for others.
• Genuine interest in sharing and learning as a team.

Teamwork

• Wants to build close working relationships with team members and the leadership team.
• Balances overall business goals with team members’ needs and concerns.

Communication

• Listens and responds well.
• Uses good judgement about when to share important information and when to keep something confidential.
• Ability to listen, speak, write, and communicate well in English.

Problem Solving

• Flexible to learn and fulfill a wide variety of assignments.
• Ability to analyze information and make recommendations.

Technical Knowledge

• Well-organized and pays attention to detail.
• Proficient in recordkeeping and paperwork.
• Ability to audit and organize files accurately.

Drive for Results

• Demonstrated ability to take the initiative and complete work independently.
• Resourcefulness to work on multiple tasks simultaneously.

Day-to-day Work Expectations

Human Resources Administration

• Serve as the first point of contact for HR-related questions from employees. Respond to questions based on established employment policies or coordinate the resolution of difficult issues in collaboration with leadership.
• Administer benefit programs and help resolve employee benefit issues. Create and distribute internal communications regarding status changes, benefits, or company policies.  Conduct periodic audits and verifications of enrollment records with benefit vendors.
• Complete and submit employer forms for medical coverage, healthcare-related court / child support orders, life insurance, and disability coverage.
• Support the execution of hiring plans in support of overall recruiting strategy. Coordinate all aspects of the hiring process from start to finish: vet and interview applicants; inform candidates about job duties, benefits, company culture; and coordinate interviews with managers and leaders.
• Coordinate the onboarding program for new employees. Introduce CampLife vision and values, share pay and benefit information, form initial connections with peers and leaders, develop onboarding plans with hiring managers, and assist with the completion of paperwork.
• Conduct various activities in support of payroll administration as delegated by the Controller.
• Maintain employee files and records. Assist in the administration of the HR information system.
• Identify and recommend changes that increase HR efficiency and effectiveness.

Leadership Support

• Complete data projects, paperwork, and administrative tasks associated with running a business.
• Coordinate appointments and meetings for team members. Maintain schedules and calendars for leaders.
• Make travel arrangements and coordinate supporting logistics for team meetings, events, retreats, etc.
• Communicate with customers regarding their accounts.
• Perform data entry assignments for CampLife teams.
• Compose and prepare routine correspondence, reports, memoranda, newsletters, presentations, and other materials as requested. Document and distribute meeting minutes / summaries to appropriate parties.
• Provide regular status updates on the progress on assigned projects.

Perform other duties as assigned.

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Job Title: Friendly Customer Support Agent who likes Spreadsheets and Humans

Pay Type: $16 – $20 per hour

Posting Date: July 11, 2022

Location: Virtual / Work from home

Necessary Qualifications for the Job

• High school diploma or equivalent
• At minimum of 2 years of applicable customer service experience
• Working knowledge of computer systems, software and applications, and the Internet in general
• General knowledge of accounting principles
• Accounting or bookkeeping experience preferred

Fitting into the Culture

Customer Focus

• Interested in fully resolving questions and issues.
• Maintain a friendly demeanor in interactions with others.

Humility

• Demonstrates a fundamental respect for others.
• Genuine interest in sharing and learning as a team.

Teamwork

• Wants to build close working relationships with team members.

Communication

• Ability to listen, speak, write, and communicate in English well.

Problem Solving

• Listens carefully to understand questions and concerns.
• Diagnoses and quickly find resolutions to customer problems.
• Well-organized and pays attention to detail.

Technical Knowledge

• Ability to teach and communicate accounting steps and procedures in CampLife software.
• Genuine interest in learning about computer programs and software applications.
• Comfortable explaining and teaching computer-related tasks to non-technical individuals.

Drive for Results

• Demonstrated ability to take the initiative and complete work independently.
• Resourcefulness to work on multiple tasks simultaneously.

Day-to-day Work Expectations

Customer Support

• Develop and maintain a working knowledge of CampLife systems. Learn how to develop rules, utilize reports, and perform basic accounting.
• Answer customer questions in a helpful, proactive, friendly, and timely way.
• Listen to customers carefully and thoroughly to understand problems.
• Use available information and resources to generate solutions.
• Provide clear, concise, and effective responses to customers as timely as possible.
• Use the ticketing system to review, document, communicate, and update the status of customer support requests. Document specific steps taken to resolve support issues.
• Collaborate on problem resolution with other CampLife teams. Escalate support issues to the dev team and other teams as needed.
• Actively stay informed about new features, functionality, pricing, and other important points of the software to efficiently provide this information to customers as needed.

Accounting Support

• Maintain a thorough understanding of how the accounting functions work in CampLife software.
• Receive and resolve accounting-related questions and support tickets.
• Teach and explain accounting steps and procedures to customers in plain language.
• Escalate accounting-related system issues to the Dev team as needed.

Customer Training

• Train parks via phone, chat, email, and web conferences.
• Assist in the development and improvement of customer training materials.
• Use feedback obtained during customer support interactions to assist the dev team in improving system usability and functionality.

Quality Assurance

• Assist in system testing with the software development and marketing teams.
• While supporting customers, identify changes that could be made to CampLife systems that could address common issues and provide this feedback to the dev team for consideration.
• Comply with the service level agreements (SLAs) that govern the delivery of service to customers.

Team Engagement

• Continuously engage with other members of the CS team to communicate and receive important information.
• Attend and engage in customer support team meetings and company events.
• Contribute to the fulfillment of department goals and metrics.

Perform other duties and complete special projects as assigned.

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Job Title: Developer I who loves learning as much as solving puzzles

Pay Type: $50,000 to $65,000 per year

Posting Date: July 28, 2022

Location: Virtual / Work from home

Necessary Qualifications for the Job

• Bachelor’s degree in Computer Science, Engineering, or a related field, or an equivalent combination of education and experience
• Comfortable building software with core web technologies (HTML, CSS, JS)
• Familiarity with at least one client-side web framework is a plus
• Working knowledge of constructing domain models with corresponding database relationships (SQL)
• Experience with at least one Java dialect preferred

Fitting into the Culture

Customer Focus

• Create dependable relationships with team members and other CampLife teams.

Humility

• Demonstrate a respect for others.
• Willing to share and learn together.

Teamwork

• Interest in building and maintaining a strong rapport with team members.

Communication

• Excellent written and verbal communication.

Problem Solving

• Willingness to work to understand customer challenges and dedication to creatively solving them.
• Analytical mindset.
• Innovative, willingness to think outside of the box.

Technical Knowledge

• Well-organized and pays attention to detail.
• Ability to quickly gather pertinent details and learn on the job.

Drive for Results

• Demonstrated ability to take the initiative and complete work independently.
• Resourcefulness to work on multiple tasks and projects simultaneously.

Day-to-day Work Expectations

Design and implement software solutions in various programming languages.

• Write, document, test, and commit code.
• Conduct informal peer code reviews.
• Assist team members in development activities as needed.

Define application objectives and functionality in collaboration with software leads.

• Contribute to the refinement of the software development roadmap.
• Weigh various options to deliver needed functionality/solutions.
• Review customer feedback and resolutions in support tickets to identify areas for improvement.
• Review feature requests submitted by end users. Analyze and infer the root causes to identify potential solutions.  Aggregate common requests together to avoid duplicate work.
• Collaborate with appropriate stakeholders to determine the best path forward to address functionality and improvement needs.
• Communicate scope changes, deadline changes, project obstacles, etc. to stakeholders.

Debug and resolve technical problems that arise.

• Assist the onboarding and customer success teams in the resolution of customer issues.
• Contribute to and serve in the ‘hot seat’ to directly support customers as assigned.
• Research and resolve escalated support tickets.
• Assigned tickets marked as in-progress or complete as appropriate.

Contribute to the development of yourself and the team.

• Produce detailed design documentation.
• Document knowledge and share information with dev team members.
• Help others through team-coding.
• Stay up-to-speed on new software methods, technologies, and platforms that may add value at CampLife.
• Contribute to streamlining and updating development processes like build tools, code branching strategies, etc.
• Participate and engage in team meetings and activities.

Assist in maintaining and advancing our web-hosting solutions.

• Ideate and contribute to improvements to the software development stack.
• Monitor system activity and log files for problems.
• Assist in resolving server/infrastructure issues internally and with vendors.

Develop internal documentation for CampLife teams.

• Track work progress on open tickets and issues.
• Document the checklist of activities in tickets taken to resolve support issues.
• Add testing notes to tickets to help guide onboarding and customer support teams when troubleshooting issues.

Perform other duties and complete special projects as assigned.

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