Jobs
BE A CAMPLIFER!
Who You Are
Your friends describe you as a “go getter.” You are a forward thinker who likes solving puzzles and finding creative, efficient solutions. You generally take life by the horns, but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and that our customers come first.
Who We Are
In 2006, we started a journey to provide a solution to a problem that specifically impacted our lives. As outdoor enthusiasts, we were tired of it being easy to make reservations for everything except a crucial part of our lives—reserving time in nature! Frustrated by the clumsy, existing software for online reservations, we set about on a new adventure—to make a simple and intuitive way to book a campsite on the interweb.
Since then, we’ve become one of the fastest growing (adding new customers all the time), industry-leading, cloud-based campground management and online reservation software companies. We strive to create a delightfully modern and seamless camping experience for everyone!
We’re an intentionally small team based in Mount Juliet, TN and take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff.” We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best in the biz! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do. Or Do Not. There is no try!”
ONBOARDING COACH
Job Type: Full Time (40 Hours/Week)
Location: Remote | HQ in Mount Juliet, TN
Pay: $17-20/hour
Benefits: Full Benefits Available
Contact: Lauren Covey
What You’ll Do
You’ll be the CampLife welcome wagon, giving a great first impression through a curated onboarding experience that makes our customers feel special and gets them tailored solutions for their park.
You’d listen well and gather important details on phone, email, and chat conversations to determine an implementation plan that suits their needs. You’ll work with parks to understand their business rules, and operational objectives to set them up to succeed from the start. You’ll showcase the most useful features of our software so customers can benefit from these tools. And you’ll cheerfully walk them through software setup using simple, non-jargony language.
You’ll assess any issues customers face and use your fantastic problem-solving skills to quickly find resolutions to their concerns. You’ll also make sure customers feel comfy using the system by delivering proactive training and support for customers before and after system go-live.
What We Need
A service-centric person our parks refer to as the “friendly, responsive one.” Someone who works well with teams, but drives their own work forward. Someone who provides useful, forward-thinking solutions and has the ability to explain complex technology in easy-to-understand language. Someone who can see the forest and the trees. And finally, a person who is genuinely cool, has an open spirit, is willing to learn new technologies, and wants work to feel meaningful and fun.
What You Need
- 2+ years customer service experience
- Ability to quickly gather pertinent details, solve problems, and learn on the job
- Willingness to work to understand customer challenges and dedication to creatively solving those challenges
- Comfortable thinking, talking, and typing all at once!
- Resourcefulness and ability to take the initiative in the development and completion of projects
- Ability to listen, speak, write, and communicate well in English
- Ability to think and work in an organized and detailed way
- Demonstrated ability to take the initiative and complete work independently (with limited supervision), manage your time, and work on multiple tasks and projects simultaneously
- Working knowledge of computer systems, software and apps, and a comfort using the internet
- Working knowledge of Excel and other Office360 products
- Ability to develop positive working relationships and a strong rapport with team members and customers
- Knowledge of or background in accounting a plus!
- High school diploma or equivalent
Still Reading? Fantastic!
We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:
✔ A fully remote position (even before the global pandemic!)
✔ Competitive paid time off plan, including holidays and your birthday
✔ Health and vision insurance
If this sounds like the type of position that pumps you up (or at least makes you smile), please send a resume, cover letter, and the answers to these three questions to jobs@camplife.com.
- What was the last book you read and how did it impact you?
- How would you define an excellent team player?
- How have you served others in the past 12 months?
Hope to hear from you soon!
CUSTOMER SUCCESS COACH
Job Type: Full Time (40 Hours/Week)
Location: Remote | HQ in Mount Juliet, TN
Pay: $13-17/hour
Benefits: Full Benefits Available
Contact: Lauren Covey
What You’ll Do
Besides making incredible software that helps park operators live their BEST lives, we commit to creating dependable relationships with our customers and each other.
You’d be a CampLife evangelist, providing the kind of solutions that showcase your fantastic problem-solving skills and the best features of our software. You’d listen well and gather important details on phone, email, and chat conversations. You’d use trouble-shooting skills and knowledge of computers and systems to diagnose and quickly find resolutions to customer concerns. And, you’d cheerfully walk them through fixes using non-jargony language.
You’d also enjoy creating proactive training and support for customers before they even know they need it! And you’d collaborate with our larger team to find ways to make administrative, operational, and reservation processes so simple for campground owners that they’re able to get back to what they do best—creating unforgettable experiences for their campers.
What We Need
A computer-savvy person our parks refer to as the “friendly, responsive one.” Someone who works well with teams, but drives their own work forward. Someone who provides useful, forward-thinking solutions and has the ability to explain complex technology in easy-to-understand language. Someone who can see the forest and the trees. And finally, a person who is genuinely cool, has an open spirit, is willing to learn new technologies, and wants work to feel meaningful and fun.
What You Need
- 2+ years customer service experience
- Bookkeeping/accounting experience a plus!
- An ability to quickly gather pertinent details from customers, solve problems, and learn on the job.
- Resourcefulness and ability to take the initiative in development and completion of work projects.
- Comfortable thinking, talking, and typing all at once!
- An ability to listen, speak, write, and communicate well in English
- A demonstrated ability to take the initiative and complete work independently (with limited supervision), manage your time, and work on multiple tasks and projects simultaneously.
- Working knowledge of computer systems, software and apps, and a comfort using the internet
- An ability to develop positive working relationships and a strong rapport with team members and customers
- High school diploma or equivalent
Still Reading? Fantastic!
We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:
✔ A fully remote position (even before the global pandemic!)
✔ Competitive paid time off plan, including holidays and your birthday
✔ Health and vision insurance
If this sounds like the type of position that pumps you up (or at least makes you smile), please send a resume, cover letter, and the answers to the three questions below to jobs@camplife.com.
- What was the last book you read and how did it impact you?
- How would you define an excellent team player?
- How have you served others in the past 12 months?
SOFTWARE DEVELOPER WHO LIKES THE OUTDOORS
Job Type: Full Time (40 Hours/Week)
Location: Remote | HQ in Mount Juliet, TN
Pay: $60-100K (based on experience)
Benefits: Full Benefits Available
Contact: Lauren Covey
What You’ll Do
Besides making incredible software that helps park operators live their BEST lives, we commit to creating dependable relationships with our customers and each other.
You’d be collaborating with your dev teammates to design and build new features and maintain existing ones by fixing defects and refactoring old code. You’ll effectively prioritize your tasks, deliver high-quality code, and actively participate in the development process.
You’ll also have a passion to learn, receive mentorship, and take advantages of opportunities to build your engineering and career skills. And you’d collaborate with our larger team to find ways to make park operations and reservation processes so simple for campground owners that they’re able to get back to what they do best—creating unforgettable experiences for their campers!
What You Need
- Educational background that includes strong CS fundamentals and software dev practices
- A minimum of one year of experience working within a software dev team involving code review and
management - Ability to read, write, and understand Java (Groovy and Grails a plus)
- Experience with SQL
- Familiarity with web development and web technologies (HTML, CSS, JS)
- A growth mindset
- A demonstrated ability to take the initiative and complete work independently (with limited
supervision), manage your time, and work on multiple tasks and projects simultaneously. - An ability to listen, speak, write, and communicate well in English
- A desire to spend time getting to know the successes and challenges our customers face and
find creative, efficient ways to make their experience easier
What We Need
Someone who provides useful, forward-thinking solutions and loves software to work like buttah. Someone who works well with teams, but drives their own work forward. Someone who can see the forest and the trees. And finally, a person who is genuinely cool, has an open spirit, is willing to learn new technologies, and wants work to feel meaningful and fun.
Still Reading? Fantastic!
We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:
✔ A fully remote position (even before the global pandemic!)
✔ Competitive paid time off plan, including holidays and your birthday
✔ Health and vision insurance
If this sounds like the type of position that pumps you up (or at least makes you smile), please send a resume, cover letter, and the answers to the three questions below to jobs@camplife.com.
- What was the last book you read and how did it impact you?
- How would you define an excellent team player?
- How have you served others in the past 12 months?
Hope to hear from you soon!
