BE A CAMPLIFER!

 

Who You Are

Your friends describe you as a “go getter”. You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and that our customers come first.

Who We Are

As outdoor enthusiasts, camping is an essential part of our recreation with friends and family. However, we realized that booking a campsite wasn’t nearly as easy as booking a hotel stay. Why couldn’t it be that easy to reserve time in nature? So in 2006 we set out on a new adventure—make a simple and intuitive way to book a campsite on the interweb. Since then, we’ve become one of the fastest growing (adding new customers all the time), industry-leading, cloud-based campground management and online reservation software companies.

We’re an intentionally small team based in Mount Juliet, TN and we take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff”. We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do or Do Not. There is no try!”

Want to be a CampLifer? Fantastic!

We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:

✓     A fully remote position (even pre-pandemic!)

✓     Competitive paid time off plan, including holidays and your birthday

✓     Health, life, dental, vision, and disability insurance

If this sounds like the type of position that pumps you up (or at least makes you smile) please send a resume and cover letter to jobs@CampLife.com.

When you send those two items, tell us a bit about yourself:

  1. What was the last book you read and how did it impact you?
  2. How would you define an excellent team player?
  3. How have you served others in the past 12 months?

We hope to hear from you soon!

 


 

Job Title: Attentive Onboarding Coordinator

Pay Type: $15 – $19 per hour

Posting Date: July 11, 2022

Location: Virtual / Work from home

Besides making incredible software that helps park operators live their BEST lives, we are committed to creating dependable relationships with our customers and each other.  As an Onboarding Coach, your primary role is to support customers in the transition and adoption of our software for use at their campgrounds.  You’d serve as the park’s personal coach, guiding customers to the most efficient and effective implementation solutions that best meet their needs.  While the work is performed remotely, you may need to travel from time-to-time to attend CampLife meetings and events at various locations around the country.

Necessary Qualifications for the Job

  • High school diploma or equivalent
  • A minimum of 2 years of applicable customer service experience
  • Working knowledge of computer systems, software and applications, and the Internet in general
  • Working knowledge of Excel and other Office 365 products
  • Knowledge of or background in accounting preferred

Fitting into the Culture

Customer Focus

  • Set clear expectations with new customers and deliver on those expectations.
  • Create dependable relationships with customers.
  • Willingness to understand customer challenges and dedication to creatively solving them.

Humility

  • Demonstrates a fundamental respect for others.
  • Willing to share and learn together.

Teamwork

  • Interest in building and maintaining a strong rapport with team members.

Communication

  • Ability to listen, speak, write, and communicate well in English.
  • Comfortable thinking, talking, and typing all at once.

Problem Solving

  • Listen carefully to understand questions and concerns.
  • Diagnose and quickly find resolutions to problems.

Technical Knowledge

  • Well-organized and pays attention to detail.
  • Genuine interest in learning about computer programs and software applications.
  • Comfortable explaining and teaching computer-related tasks to non-technical individuals.

Drive for Results

  • Ability to quickly gather pertinent details and learn on the job.
  • Take initiative to complete work independently.
  • Capable of working on multiple tasks simultaneously.
  • Conduct and coordinate park implementations to meet targeted go-live dates.

Day-to-day Work Expectations

Develop and Manage Go-Live Plans for New Parks

  • Develop detailed project plans for new customers as assigned. Identify all key steps, deliverables, and milestones in collaboration with the Team Lead and other CampLife teams.
  • Establish sound working relationships with assigned parks. Set clear expectations and deliverables with park representatives and communicate this information to participating CampLife team members.
  • Track project progress and provide regular updates to the Onboarding Team Lead and CampLife leadership.

Coordinate and Conduct Go-Live Preparation for New Parks

  • Gather all necessary data to setup new parks within Hub. Listen to customers to guide the customer to implementation solutions that best meet their needs.
  • Provide the most efficient, effective solutions possible within CampLife environment that minimizes the level of work needed to work within the system by the customer.
  • Conduct detailed work to set up new parks in CampLife systems in collaboration with customers and team members, including:
    • creating park sites and coordinating the development of park maps
    • defining campground rates and rental rules/procedures
    • customize park branding
    • configuring park accounting and credit card processing
    • coordinate the import of guest and reservation data from pre-existing systems
  • Test deployments to ensure customer requirements have been met. Ensure that all imported data is accurate and functional, when applicable.
  • Train customers on CampLife systems throughout the onboarding process. Host formal training as requested by customers.

Complete New Park Go-Live

  • Demonstrate final system functionality. Finalize and approve go-live with customers.
  • Deploy parks on target go-live dates. Troubleshoot issues identified by customers and campers during the go-live process.  Reach out to appropriate teams for assistance as needed.
  • Complete project materials and provide appropriate systems documentation to the customer. Encourage customers to obtain further training to address any remaining knowledge gaps.
  • Coordinate a smooth hand-off of completed projects to the Customer Success team.

Process Improvement

  • Collaborate with the Onboarding Team Lead to help improve the onboarding experience.
  • Suggest and make improvements in a streamlined and documented way.
  • Work with team members to build efficiency into the various parts of the onboarding process.

     

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    Job Title: Friendly Customer Support Agent who likes Spreadsheets and Humans

    Pay Type: $16 – $20 per hour

    Posting Date: July 11, 2022

    Location: Virtual / Work from home

    Besides making incredible software that helps park operators live their BEST lives, we commit to creating dependable relationships with our customers and each other.

    You’d be a CampLife evangelist, providing the kind of solutions that showcase your fantastic problem-solving skills and the best features of our software. You’d listen well and gather important details on phone, email, and chat conversations. You’d use trouble-shooting skills and knowledge of computers and systems to diagnose and quickly find resolutions to customer concerns. And, you’d cheerfully walk them through fixes using non-jargony language.

    You’d be the go-to specialist (within the larger Customer Success team) for any accounting-related software issues that arise. You’d have a thorough understanding of how the accounting functions work within our system, the differences between cash and accrual accounting methods, and be able to explain solutions to our customers in plain language.

    You’d also enjoy creating proactive training and support for customers before they even know they need it! And, you’d collaborate with our larger team to find ways to make record keeping, financial, and reservation processes so simple for campground owners that they’re able to get back to what they do best—creating unforgettable experiences for their campers.

    While the work is performed remotely, you may need to travel from time-to-time to attend CampLife meetings and events at various locations around the country.

     

    Necessary Qualifications for the Job

    • High school diploma or equivalent
    • At minimum of 2 years of applicable customer service experience
    • Working knowledge of computer systems, software and applications, and the Internet in general
    • General knowledge of accounting principles
    • Accounting or bookkeeping experience preferred

    Fitting into the Culture

    Customer Focus

    • Interested in fully resolving questions and issues.
    • Maintain a friendly demeanor in interactions with others.

    Humility

    • Demonstrates a fundamental respect for others.
    • Genuine interest in sharing and learning as a team.

    Teamwork

    • Wants to build close working relationships with team members.

    Communication

    • Ability to listen, speak, write, and communicate in English well.

    Problem Solving

    • Listens carefully to understand questions and concerns.
    • Diagnoses and quickly find resolutions to customer problems.
    • Well-organized and pays attention to detail.

    Technical Knowledge

    • Ability to teach and communicate accounting steps and procedures in CampLife software.
    • Genuine interest in learning about computer programs and software applications.
    • Comfortable explaining and teaching computer-related tasks to non-technical individuals.

    Drive for Results

    • Demonstrated ability to take the initiative and complete work independently.
    • Resourcefulness to work on multiple tasks simultaneously.

    Day-to-day Work Expectations

    Customer Support

    • Develop and maintain a working knowledge of CampLife systems. Learn how to develop rules, utilize reports, and perform basic accounting.
    • Answer customer questions in a helpful, proactive, friendly, and timely way.
    • Listen to customers carefully and thoroughly to understand problems.
    • Use available information and resources to generate solutions.
    • Provide clear, concise, and effective responses to customers as timely as possible.
    • Use the ticketing system to review, document, communicate, and update the status of customer support requests. Document specific steps taken to resolve support issues.
    • Collaborate on problem resolution with other CampLife teams. Escalate support issues to the dev team and other teams as needed.
    • Actively stay informed about new features, functionality, pricing, and other important points of the software to efficiently provide this information to customers as needed.

    Accounting Support

    • Maintain a thorough understanding of how the accounting functions work in CampLife software.
    • Receive and resolve accounting-related questions and support tickets.
    • Teach and explain accounting steps and procedures to customers in plain language.
    • Escalate accounting-related system issues to the Dev team as needed.

    Customer Training

    • Train parks via phone, chat, email, and web conferences.
    • Assist in the development and improvement of customer training materials.
    • Use feedback obtained during customer support interactions to assist the dev team in improving system usability and functionality.

    Quality Assurance

    • Assist in system testing with the software development and marketing teams.
    • While supporting customers, identify changes that could be made to CampLife systems that could address common issues and provide this feedback to the dev team for consideration.
    • Comply with the service level agreements (SLAs) that govern the delivery of service to customers.

    Team Engagement

    • Continuously engage with other members of the CS team to communicate and receive important information.
    • Attend and engage in customer support team meetings and company events.
    • Contribute to the fulfillment of department goals and metrics.

    Perform other duties and complete special projects as assigned.

       

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